Peugeot to Transfer Its Call Center From France to Tunisia

Tunisia's reputation as a hub for call centers was reinforced at the news that Peugeot, the French car maker, will shift its European call centre based in Lyon, France, to Tunisia and Portugal.

Peugeot's Tunisian call center which will be operational in Spring 2008 will handle calls from France, which will constitute about 40% of the total number of calls, whereas Portuguese operators will make up the remaining incoming calls (60%) from European countries.

The company's French call center which is managed by 'Teleperformance' registered a decreasing number of calls over the years. Another reason that has justified Peugeot's decision to transfer it call centre to Tunisia is the less expensive labor costs and the fact that 'Teleperformance' is already successfully managing several other call centers in Tunisia. The company's workforce in the country has increased from 100 employees in 2001, to several thousands in 2007. The remarkable development of call centers in Tunisia was made possible not only by the existence of a qualified, less expensive labor- force in Tunisia, but also by a modern, competitive, telecommunication system.